Scan&Go Frequently Asked Questions
If you have any questions, please read the FAQ below. For further questions, please contact us using the inquiry form.
What kind of app is the Scan&Go app?
How can I download the app?
Recommended operating environment 
In which stores can I use it at?
How do I earn Ignica Points?
I can not register
Please check the following for each item you have entered.
・E-mail address: Only half-width characters are valid. *Caution: There are cases where "@" cannot be registered as a full-width character.
・Password: Please create a password with at least 8 characters, which is a combination of 3 types of alphabets (upper case), alphabets (lower case), numbers, and symbols.

If the above method does not solve the problem, contact the Ignica App Call Center at 0120-065-723 (operating hours: 9:00-21:00).
I have not received an SMS email (authentication code).
I cannot create a password.
I cannot register my card information.
I cannot register my card information. (if password is required)
I cannot register my card information (if an error code is displayed)
I cannot check in at the store I want to use. 
I don't see the check-in button. 
How can I scan products without barcodes? 
Can I delete an item after scanning and added to the cart
How can PayPay be used? 
How can I check the discounted price for multiple purchases? 
Can I get a receipt? 
How can I use the accumulated points?
Do Ignica points have an expiration date? 
What are Digital Coupons? 
How can I use digital coupons? 
When and what kind of digital coupons will be distributed? 
Can I use multiple coupons at the same time? 
If I pay the full amount (excluding tax) with points, will the points for the coupon be given? 
What are the "Date of Birth", "Gender", and "Presence of Parenting Support Card" on the coupon information setting screen used for? 
After purchasing the product on the app, I left without scanning the QR code. Is the checkout completed? 
I want to change my login ID (email address). 
I want to change my password
I want to change my registered credit card information to another credit card. 
Can I transfer my account?
I forgot my login ID. 
I forgot my password. 
I want to cancel my membership or delete my account information 
What kind of cards can be used for payment? 
Scan&Go Form Inquiry
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