Online Delivery Frequently Asked Questions
If you have any questions, please read the FAQ below. For further questions, please contact us using the inquiry form.
Do I need to register as a member to purchase?
What kind of cards can be used for payment?
If there is an error in registering payment credit card information
About store and online delivery prices
Can I change the store where I purchase the product?
I haven't received an order completion email
How do you manage personal information
I want to change my device.
I can't add the quantity I want.
I want to check the arrival and inventory of products
I want to add a product
I want to cancel my order
I was out of the office during the delivery time. Can you redeliver? 
The product I received is different. Product was damaged or soiled
Which company makes delivery?
Please tell me about the shipping fee
Please tell me about the courier delivery fee for the eatime chef store
Eatime chef trial set is free shipping. Shipping charges for other orders are as follows:
Purchase amount (tax included) Shipping fee
less than 1,000 yen .......................1,000 yen (to Kansai: +100 yen)
1,000 to 3,999 yen .........................600 yen (to Kansai: +100 yen)
4,000 to 5,999 Yen ........................200 Yen (To Kansai: +100 Yen)
6,000 Yen or more ..........................Free

* Currently, sales are limited to the following areas
Kanto...................Tokyo, Gunma, Tochigi, Yamanashi, Chiba, Kanagawa, Saitama, Ibaraki
Shinetsu...............Niigata, Nagano
Hokuriku................Toyama, Ishikawa, Fukui
Chubu..................Shizuoka, Aichi, Mie and Gifu Prefectures
Kansai..................Osaka, Kyoto, Nara, Shiga, Hyogo, Wakayama
*In some areas, Yamato delivery service (8:00am-12:00pm) is not available.
In that case, we will transfer to the second delivery (arrival between 2pm and 4pm) or later.
Can you issue a receipt?
I want to cancel my membership or delete my account information
Online Delivery Form Inquiry
Company
Store
Name
Mail Address
Mail Address Confirm
Contents
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