You will need to register with the Online Delivery app. You will need to register your name, email address (login ID), phone number, delivery address and credit card details for payment.

Accepted cards vary depending on the store. To prevent double payment, please refrain from using debit cards and prepaid cards.
Information on participating stores will be announced on the official website as needed.

There is a possibility that there is an error in the information you entered.
・Card number *Half-width numbers only (no hyphens)
・Expiration date [month/year] *Month/year are reversed
・Name *Half-width alphabets (uppercase/lowercase reversed)
・Security code *Half-width numbers only
It is a three-digit number that appears on the signature line on the back of the card. It is different from the PIN.
If you cannot use the card after confirming the above, please contact the credit card issuer.
※ Debit cards and prepaid cards may not be registered depending on the issuer.

Since stores and online delivery are managed differently, product prices may differ from store prices.

The stores in charge are limited to online delivery stores, and each store has its own delivery area. In addition, if the customer himself/ herself picks up the product, such as in-store pick-up, the change can be made at an online delivery store that accepts in-store pick-up.
* The store in charge may change due to changes in the store area.

Order confirmation emails will be sent from info@ignica.com.
Please make sure that it is not sent to spam.

For the handling of personal information, please refer to United Supermarkets Holdings' "Privacy Policy".

If your phone number has changed when you change your phone device, you will need to transfer your account.
(If your phone number has not changed, you can continue to use your account with your registered email address and password by logging in with your existing account.)

Please follow the steps below.
・Operation on the old smartphone
Select "Transfer account due to device change" from the application settings in the settings screen.
→Enter the password for login.
→Issue a new ID and password for the transfer.
→Save it as a screenshot, etc.

・Operation on the new smartphone "Login" → "For those who are transferring the device"
→Enter the transfer ID and password issued for the old smartphone.

Depending on the product, there may be a limit on the purchase quantity per purchase, or there may be items that are out of stock. You can add up to the quantity currently available for purchase to your cart.

Please contact the online delivery call center "0120-065-723 (reception hours: 9:00 - 21:00)" as it varies depending on the store.

You can change the items you purchased from your purchase history on My Page.
Please make changes before the end of the delivery service reception hours. Please note that items such as pre-order items, gifts, and other items (collections) for home delivery cannot be added after your order is confirmed.
*Receipt time can be confirmed at the time of order.

You can change the purchased product from the purchase history on My Page. Please make changes by the end of the delivery service reception time. Please note that some items, such as reserved items, gifts, and items (collections) delivered by courier, cannot be canceled after the day after the order is received.
* You can check the reception time when you place an order.

In the event that we are unable to deliver your order due to your absence or other reasons, we will offer re-delivery on the same day. Re-delivery can be applied by e-mail. Applications will be accepted until 30 minutes before the end of the last delivery time range. (The delivery time for the last delivery varies from store to store.)
If we do not hear from you by this time, your order will be automatically cancelled.

We apologize for the inconvenience, please contact the IGNICA App Call Center at 0120-065-723 (reception hours: 9:00-21:00). We will respond with replacement or otherwise deal with the issue. When you contact us, we will confirm your order number and product name.

Depending on the delivery area and the store in charge, some stores outsource the delivery to their own employees or transportation companies.

Varies by store, delivery area, day of the week, and delivery service. For details, please refer to the "Delivery Date & Time: Set Delivery Date & Time" page.

Eatime chef trial set is free shipping. Shipping charges for other orders are as follows:
Purchase amount (tax included) Shipping fee
less than 1,000 yen .......................1,000 yen (to Kansai: +100 yen)
1,000 to 3,999 yen .........................600 yen (to Kansai: +100 yen)
4,000 to 5,999 Yen ........................200 Yen (To Kansai: +100 Yen)
6,000 Yen or more ..........................Free

* Currently, sales are limited to the following areas
Kanto...................Tokyo, Gunma, Tochigi, Yamanashi, Chiba, Kanagawa, Saitama, Ibaraki
Shinetsu...............Niigata, Nagano
Hokuriku................Toyama, Ishikawa, Fukui
Chubu..................Shizuoka, Aichi, Mie and Gifu Prefectures
Kansai..................Osaka, Kyoto, Nara, Shiga, Hyogo, Wakayama
*In some areas, Yamato delivery service (8:00am-12:00pm) is not available.
In that case, we will transfer to the second delivery (arrival between 2pm and 4pm) or later.

We will send you a delivery note and receipt by email by operating in the order history in the app.

You can cancel your membership by yourself. Please follow the procedure below.

■If you are using the web version of Online Delivery
　①Open “Online Delivery” and log in.
　②Click the human-shaped mark in the upper right corner of the screen.
　③Click "Unsubscribe" in the "Account Settings" column.
　④If you have read the instructions in the "Withdrawal Procedure" column, click the "Withdraw" button at the bottom of the screen.
　⑤After confirming the final confirmation screen for withdrawal (Are you sure you want to withdraw?), click the [OK] button.
　⑥Withdrawal procedure completed (you will be logged out and returned to the login screen).

■If you are using [Online Delivery] application
　①Open "Online Delivery" and login.
　②Click the human-shaped mark on the upper right of the screen.
　③Click the [Settings (gear mark)] button on the upper right of the opened My Page screen..
　④Click [Unsubscribe].
　⑤After confirming the precautions on the cancellation procedure screen, tap the "Cancel" button at the bottom of the screen.
　⑥After confirming the "Final confirmation screen for cancellation (Are you sure you want to cancel your membership?)", tap the "Ok" button.
　⑦Complete the withdrawal procedure (you will be logged out and return to the home screen).

■ When the customer is unable to unsubscribe by yourself
After confirming your identity, you will receive the deletion of your member information.
Please contact us by entering the information from ① to ④ in the inquiry form after acknowledging the following matters.
　By deleting member information,
　You will not be able to use the following functions associated with your account. Also, once the deletion is complete, it cannot be restored. Please understand this in advance.
・Shopping using this service
・Confirm purchase history
・Using points (current accumulated points will also disappear)

①Login ID (email address used when registering)
②Phone number used for SMS authentication
③Account ID (Please let us know the number displayed under the QR code in your purchase history.)
We will respond after receiving the information from ① to ③ above.
④Reason for withdrawal (Optional: Please tell us the reason for withdrawal.)